Privacy Policy & Limitations of Responsibility


To All ACCEA Information Processing Services Customers:
Management of personal information by the Information Processing Services ACCEA.
ACCEA Co.,Ltd.
The management of personal information by the Information Processing Services ACCEA, will be explained below.
1. The use of your personal information is for the following purposes:
  • For information processing in the printing of business cards.
  • For information processing in the printing of New Year's cards, corporate profiles and postcards.
  • For the purpose of sending information to external media or mediums.
  • For information processing in the printing of posters, documents and copying.
  • For information processing in any other requested service areas.
ACCEA would like to make its purpose for using customer information clear. The use of this information is limited to it's stated purpose and will not be used, except for those purposes.
2. Scope of use of your personal information:
ACCEA will use addresses, names, telephone numbers, fax numbers, company names, division names, job titles, e-mail addresses, names of stores and images.
3. Matters of disclosure, correction, suspension of use and requests for personal information:
1). Matters of disclosure, correction, suspension of use and requests for personal information:
In cases where customers make requests for private information, you may be asked for your personal ID for verification.
Enquiries concerning the process, may be directed to the contact below.
In these cases, please understand that charges may result.
2). Questions, complaints and consultation about personal information.
ACCEA is will deal with all questions, complaints and consultation regarding private information.
Enquiries concerning the process, may be directed to the contact below.
3). Contact point for enquiries about private information.
Company name: ACCEA Singapore Pte. Ltd.
Address: 10AnsonRoad #01-22 International Plaza Singapore 079903
Store Manager: Ryo Saito
TEL 6224-3422 / FAX 6222-1609
E-mail : info@accea.sg
4. Treatment of Information proffered:
We will use information consigned to us for purposes outlined in article 1 above.
We will not supply any client information information to third parties.
1). Purpose of tendering
Tendered information will be used for the Information Services requested and no other puroses.
2). Items of private information tendered.
Information required to carry out rerquested information services.
* Addresses, names, telephone numbers, fax numbers, company names, division names, job titles, e-mail addresses, names of stores, images.
Any further explanation of information required is available upon request.
3). Parties to whom infoprmation is given.
Members of our information processing services section required.
ACCEA will take all possible measures to secure the information provided to us by our clients, to treat all information with appropriate confidentiality upon conclusion of our contract.
Upon completyion of contracted work, ACCEA will periodically engage in measures to ensure and confirm the saftey of all client information.
4). Contract
ACCEA and it's operations section are committed to protecing all private information upon completion of contracted activities.
5). Regarding the freedom of information, 2 below.
The decision as to what constitutes private information (2 above) will be decided by the client.
Please understand that we are unable to fullfill the duties outlined in 1 above, in cases where we are not furnished with the required information.
ACCEA Singapore Pte. Ltd.
Management and Protection of personal information
Ryo Saito
Disclaimer
1. Returns and exchanges
In principle, ACCEA’s information processing service (referred to below as “the Service”) does not provide refunds or exchanges due to the fact that we manufacture to order. However, where responsibility lies with our company, we will ship a new product to the customer free of charge. Customers may also inquire regarding refunds. Please note, however, that we are unable to provide returns/refunds in the following cases:
(1) Products have been used in any way, including distribution to others.
(2) Products are returned for aesthetic reasons including inaccurate initial perception on part of customer.
(3) More than one week has passed since product arrived.
(4) Customer has accidentally damaged or soiled product.
2. Defects
While our company does the utmost throughout the production and management stages to prevent defects, the nature of this service necessitates that it be implemented by people, which means that there remains the possibility of human error. In the unlikely event that a product is defective, we will address the issue as follows:
(1) Our company will promptly manufacture a new product to replace the defective one.
(2) Where (1) is difficult or impossible, we will address the issue by refunding processing charges.
(3) Where a customer incurs secondary damage due to a defective product, compensation is limited to (1) and (2) above.
Please note that we are unable to provide compensation other than the above.
3. ACCEA Website
Though ACCEA takes special care with information provided on the ACCEA Website (referred to below as “the Website”) with regard to customers using the Website, our rules of operation, based on corporate policy, are as follows:
(1) This Website and its contents are provided with no guarantees.
(2) Our company bears no responsibility whatsoever for damages incurred due to the use of this Website or to viewing the Website.
(3) Our company bears no responsibility whatsoever for any damages incurred in the use of Website(s) disguised as our Website or made to appear similar to our Website.
(4) The Website URL and associated information are subject to change without notice.
(5) Our company bears no responsibility whatsoever for any mistakes in the information contained on the Website, data falsification made by third parties, data downloads, etc., for any reason whatsoever.
(6) Our company bears no responsibility whatsoever for any damages incurred where the user follows a link, banner, etc. from our Website to another Website, concerning information/services provided to the Customer in this manner.
(7) Our company bears no responsibility whatsoever for direct or indirect damages incurred by customers due to changes in information or due to termination of operations, for any reason whatsoever.

4. Services our company is unable to provide
Based on laws and ordinances as well as company policy, ACCEA is unable to copy, scan, copy CDs/DVDs, dub, etc., as follows. (The same applies to the self-service option).

■ Copyrights and trademarks
● Items for which the duplication of which may be punishable by law or that pose a risk of punishment by law
・Bills, coins, stamps, stocks, securities, bonds, promissory notes, gift certificates, official postcards, revenue stamps, tickets (for travel), coupon tickets, commuter passes, travelers’ checks, admission tickets, etc.
● Certificates(black-and-white copies only are available)
・Driver’s license, passport, health insurance card, qualification/license, qualification/license certificate, other types of identification as well as documents (including those affixed with a seal) pertaining to various rights and obligations.
● Documents pertaining to acts that infringe upon copyrights or portrait rights or that pose risk of said infringement
・Commercially-available books, newspapers, magazines, comic books, textbooks, maps, pictures, blueprints, photographs, musical scores, designs, etc.
・Movies, TV programs, commercially-available CDs/DVDs, etc.
● Documents/items pertaining to acts in violation of public order and standards of decency
・Documents/items associated with acts in violation of public order and standards of decency (photos, drawings, or writings depicting obscenity, brutality, etc.)
● Documents/items associated with organizations or individuals engaged or associated with organized crime or that pose a risk of said engagement/affiliation
・Items used by organizations or individuals engaged or associated with organized crime.
● Documents/items presenting difficulty in determining the presence of illegality
・Instances that do not constitute violation of copyrights, including cases such as personal use, distribution for purposes other than profit at educational institutions such as schools.
・Instances that do not constitute violation of copyrights such as of music, publications, etc. fifty years following the death of the copyright owner, or seventy years subsequent to the release of a movie, etc.
Customers may use the service, however, where customer presents documents indicating permission of the copyright owner.
■ Personal Information
Our company takes steps to ensure a high level of protection regarding the highly confidential information we handle, including copies, output, scanning, and other related services. Said steps include acquisition of the Privacy Mark, an entry-exit management system, surveillance cameras, security software, a PC log monitoring system, etc. At store locations, however, we are unable to assume a risk management perspective in the rare event of an incident involving the following information:
・Copies, output, scanning, and related operations of the following information by a third party (an individual/individuals other than the person in question to whom said information pertains).
・Basic personal information such as date of birth, credit card number, financials, bank account balance, medical history, bank account number, PIN number, blacklistings, credit information, passport information, annual income, resident register code, etc.
・Information pertaining to personal philosophy, beliefs, religion, etc.
・Information pertaining to physical or mental/emotional disabilities, criminal record, or other potential causes of social discrimination.
・Information pertaining to workers’ right to organize, right to collective bargaining, and other group-based actions.
・Information pertaining to participation in group demonstration, right to petition, and other political rights.
・Information pertaining to insurance, medical care, or one’s sex life.

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